Data Protection Policy
Data Protection Policy in accordance with the LOPDGD (Organic Law 3/2018, of December 5, on the Protection of Personal Data)
This website, in compliance with current regulations regarding the protection of personal data, informs you that the personal data collected through the website: www.arcreative.es, are included in the specific automated files of users of the services of www.arcreative.es, owned by www.arcreative.es
The collection and automated processing of personal data has a purely administrative purpose and is for maintaining the commercial relationship, as well as for carrying out information tasks.
We do not transfer, share, or sell your data and information to third parties. Furthermore, www.arcreative.es takes the necessary measures to guarantee the security, integrity, and confidentiality of data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Users may exercise their rights of access, objection, rectification, and erasure recognized in the aforementioned Regulation (EU) at any time. These rights may be exercised by the user at any time through the contact form provided on this website, by email to info@arcreative.es , or by mail to: Carrer dels Vigatans, 11, Ciutat Vella, 08003 Barcelona, Spain
The user declares that all data provided by him is true and correct and undertakes to keep it updated, communicating any changes to info@arcreative.es
Purpose of processing personal data:
For what purpose will we process your personal data?
At www.arcreative.es , we will process your personal data collected through the Website: www.arcreative.es, for the following purposes:
In the event of contracting the goods and services offered through the website, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
Sending requested information through the forms available on the website.
To send newsletters, as well as commercial communications regarding promotions and/or advertising from www.arcreative.es and from the sector.
We remind you that you can object to receiving commercial communications by any means and at any time, by sending an email to the address indicated above.
The fields in these records are mandatory; it is impossible to achieve the stated purposes if this data is not provided.
How long is the collected personal data kept?
The personal data provided will be kept for as long as the business relationship is maintained or until you request its deletion and for the period for which legal liabilities may arise from the services provided.
Legitimation:
Your data is processed based on the following legal grounds that legitimize it:
The request for information and/or the contracting of services from www.arcreative.es , whose terms and conditions will be made available to you in all cases, prior to any possible contracting.
Free, specific, informed and unambiguous consent, as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as ticking a box provided for this purpose.
If you do not provide us with your data, or if you provide it incorrectly or incompletely, we will not be able to process your request, making it impossible to provide you with the requested information or to carry out the contracting of services.
Recipients:
Your data will not be shared with any third party outside of AR CREATIVE, except where legally required. You can consult the company's privacy policy and other legal information at the following link: www.arcreative.es
Data collected from users of the services:
In cases where the user includes files with personal data on shared hosting servers, www.arcreative.es is not responsible for the user's non-compliance with the GDPR.
Data retention in accordance with the LSSI:
www.arcreative.es informs you that, as a data hosting service provider and pursuant to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI), it retains, for a maximum period of 12 months, the information essential to identify the origin of the hosted data and the moment the service began. The retention of this data does not affect the confidentiality of communications and may only be used within the framework of a criminal investigation or for the safeguarding of public safety, being made available to the courts or the Public Prosecutor's Office upon request.
The communication of data to the State Forces and Corps will be done in accordance with the provisions of the regulations on the protection of personal data.
Intellectual property of the software:
The user must respect the third-party programs made available to them by www.arcreative.es , even if they are free and/or publicly available.
The user does not acquire any right or license for the contracted service, over the software necessary for the provision of the service, nor over the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for the duration thereof.
For any action that exceeds the scope of the contract, the user will need written authorization from www.arcreative.es . The user is prohibited from accessing, modifying, or viewing the configuration, structure, and files of the servers owned by www.arcreative.es, and will assume civil and criminal liability for any incident that may occur on the servers and security systems as a direct result of negligent or malicious actions on their part.
Intellectual property of the hosted content:
The use of services provided by www.arcreative.es that violates intellectual property legislation is prohibited, and in particular:
Any use that is contrary to Spanish law or that infringes the rights of third parties.
The publication or transmission of any content that, in the opinion of www.arcreative.es , is violent, obscene, abusive, illegal, racist, xenophobic or defamatory.
Cracks, serial numbers for programs, or any other content that infringes the intellectual property rights of third parties.
The collection and/or use of personal data of other users without their express consent or contravening the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The use of the domain's mail server and email addresses for sending unsolicited bulk email.
The user is fully responsible for the content of their website, the information transmitted and stored, hypertext links, third-party claims, and legal actions related to intellectual property.
Third-party rights and protection of minors:
The user is responsible for compliance with applicable laws and regulations and rules related to the operation of the online service, e-commerce, copyright, maintenance of public order, and universal principles of internet use.
The user will indemnify www.arcreative.es for the expenses generated by the imputation of the same in any cause for which responsibility is attributable to the user, including fees and legal defense expenses, even in the case of a non-final judicial decision.
Protection of hosted information:
www.arcreative.es performs backups of the content hosted on its servers; however, it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the complete restoration of data deleted by users, as said data may have been deleted and/or modified during the time elapsed since the last backup.
The services offered, except for specific backup services, do not include the restoration of content stored in backups made by www.arcreative.es when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always subject to prior acceptance by the user.
Data recovery is only included in the service price when the loss of content is due to causes attributable to www.arcreative.es .
Commercial communications:
In accordance with the LSSI, www.arcreative.es , will not send advertising or promotional communications by email or other equivalent electronic means that have not been previously requested or expressly authorized by the recipients thereof.
In the case of users with whom there is a prior contractual relationship, www.arcreative.es is authorized to send commercial communications regarding products or services of the company that are similar to those that were initially contracted by the client.
In any case, after verifying their identity, the user may request that they no longer receive commercial information through Customer Service channels.